FAQ's for clients working with Nourishing Insights

How do we order supplements at Nourishing Insights? 

We order supplements for our clients via 2 main wholesale companies. Most of ours come from The Natural Dispensary and a small number from Amrita. Occasionally we direct clients to independent herbalists for specialist herbal supplies or more tailored options. 

Is there a discount scheme for the supplements bought via Nourishing Insights?  

Yes there is a discount scheme on  The Natural Dispensary. All of our clients receive 10% on supplements ordered. 

Can we order ourselves via the dispensary?

Yes, once you are registered as a client you can order your own repeat supplements. Not all supplements will need repeating so always check with us how long you need to be taking something. Some clients prefer if we add the supplements for them to save searching for the right ones. Also if you go to your past order you can click repeat order at the bottom and simply add or remove any as appropriate to save time starting from scratch. 

Can I make a phone order via the dispensary? 

If you prefer to confirm your order by phone we can simply add your recommended supplements to your cart, give you an order number and then you can phone the dispensary to confirm the purchase by phone. If you have any issues with online ordering this is an easy way around it. 

Can I add items to the cart which are not supplements? 

Yes you can order a whole variety of natural health products via the dispensary using your discount.  There are a range of products which you would expect to see in a health store such as …..

• Organic skincare
• Skincare for acne
• Natural toothpaste
• Organic shampoos, conditioners etc
• Organic soaps and other toiletries
• Food items such as protein powders, protein bars (e.g. Pulsin)  collagen, clean greens and even Keto and other GF bread can be purchased via the dispensary.

If you are looking for something in particular and are not sure if you can find it just let us know and we will find something suitable for you. 


Can I use my discount for family supplements?

Yes you can. We only ask that regarding supplements if your family member is taking medications you let us know first so we can check for any drug interactions. Otherwise you can go ahead. Equally if you want to pop over an email to ask for advice for a family member we can make any recommendations as appropriate. This is probably the wisest option as often people think they need something but there is a better alternative which is more relevant or we may refer you for further support.

Testing services

How do I order tests after my appointment? 

Tests will be recommended and agreed at your appointments. These will be ordered by your clinician Beverley or Neleta. Each lab has a different process but this will be explained to you at the appointment. 

Can I do testing without an appointment? 

No. Testing must be done in conjunction with a full consultation. We need to understand  the full medical history prior to making an appropriate recommendation. Equally we can not make a clinical judgement regarding the relevance of a particular test for any individual without a full history.

Where do test results go when the results are available?

All results come to Nourishing Insights  directly to assess properly before calling you back for a follow up. In order to properly interpret the results we have to read back through your medical history to fully understand the clinical relevance of your results and next steps before we see you. Follow ups after a test will be half an hour for Thriva blood tests and any small tests. Larger tests such as stool testing or full hormone screens eg the DUTCH test etc will be an hour. 

 Can I receive the results before the appointment? 

This is not something we recommend as in practice we find people can get confused and misinterpret information so it’s always better to wait for your appointment and go through them with your clinician when you can ask any questions. This is our preferred policy. All results are monitored as they come through so that we can organise your follow up as quickly as possible. You will then have access to them via the living matrix when your clinician has added a summary of key areas to address and released them via this secure password protected tool.

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